• All orders will be filled in the order received.

  • We mail every weekday. Orders do not go out on the weekends.

  • We will do our best to mail all orders received before 10.00 am by the next day mail.

  • Most orders will be mailed within 24 to 48 hours, except on weekends. Orders received after 10.00 am on Fridays will be mailed on Monday or Tuesday depending on the volume, and in the order they are received.

  • Please make sure you order for your special holiday projects early so that there will be no delays. The supplier may become inundated with orders thereby making it difficult to fill the order in time.

  • If you are not pleased with the yarn, we are happy to take it back and give you store credit (less the insurance, shipping and handling costs). All we ask is that the yarn be in a re-sellable condition. Yarns kept in a smoky or musty environment retain that smell and can not be resold and hence are not returnable.

  • Any item bought at a reduced price is not returnable.

  • If an order is defective we will return it for a complete refund. We guarantee the quality of our yarn before it leaves our store. We recommend the customer purchase insurance with the return shipping. This ensures the safety of the product in transit.

  • Please write us any questions regarding the yarn you may wish to purchase. We generally are able to respond within 24 hours.

  • When purchasing any yarn we recommend you purchase a little extra (usually 1 ball/skein) than the pattern requires to ensure that you do not run short. Dye-lots will vary and if you-run short the next ball you purchase may not be an exact match.

  • If your yarn or other product is on back order, we will not charge your Credit Card for those items until we are ready to ship.

  • We ship all orders USPS. We can ship UPS by request, however prices may be different. There is an additional charge for priority or overnight deliveries.

  • If you wish to send us a paper check we will hold shipping until the check clears which generally takes a week. You may use money orders if you wish.

  • We value your business and look forward to you becoming a repeat customer.